RETURN POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are sending your product back to us for a refund, please email us at vivian@caroyz.com so we can mark your return in transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Gift Cards are non returnable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds

There is often some processing time before a refund is posted.
If it has been six weeks and you still have not received your refund yet, please contact us at vivian@caroyz.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vivian@caroyz.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.